Question 1

❓ What services do you provide?

Accepted Answer

We provide non-emergency medical transportation for appointments such as same-day procedures, follow-up visits, dialysis, transfusions, and general medical care. Our service includes door-to-door support and optional wait-time assistance.

Question 2

❓ Do you stay during my appointment?

Accepted Answer

Yes — you have the option to:

• Have your driver remain on-site during your appointment
or
• Be dropped off and picked up once your appointment is complete

Question 3

❓How do I book a ride?

Accepted Answer

You can book by:

• Completing our intake form
• Calling or texting us directly
• Scheduling through our Linktree

Question 4

❓ Is a deposit required?

Accepted Answer

❓ Is a deposit required?

Yes. Based on the typical appointment type there's usually a two-hour hold deposit is required to secure your appointment.

*This can vary depending on the appointment type.
• One hour is applied to your scheduled ride
• One hour is held in case your appointment runs longer than expected

Question 5

❓ When is payment due?

Accepted Answer

All payments must be completed at least 48 hours prior to your scheduled appointment.

Question 6

❓ What happens if my appointment runs over?

Accepted Answer

If your appointment exceeds your reserved time:

• We will continue to assist you
• Additional time will be billed accordingly

@SDSMedicalTransport

Professional transport for medical appointments, outpatient procedures, & recovery visits. Servicing the Greater Surrounding Cities in FL, OH, and TN.