PALs

General Information When Asking Mentors Questions

Mentor Contacts

When Using Zoom

Google Classrooms

Workshops and Volunteering Requirements

Complete Steps for a Successful Shift

ARM Mentor

What's ARM?

Where can I find ARM tutorials?

What are the main categories in ARM that I need to fill in and can I change them?

Blocked dates, when do I use it for?

Walk-in appointments(not booked through ARM), when do I use it?

Am I completing ARM correctly? So overall, how do I incorporate ARM in my day-to-day shifts?

Are ARM appointments only for my shift timings?

Can students book an appointment with me out of my shift timings?

But how do I document those shifts that are out of my official timings?

I accidently filled the wrong info for an appointment, how can I delete it?

How many sessions should I have documented in ARM?

If I must do 30 sessions could they all be from walk in? Or all from ARM appointments?

If I helped a girl outside pals timing is it a walk-in or volunteer?

If a girl booked through ARM, but her friend wants to join, how do I document this extra person?

I don’t see my courses and my name when I try to book, why?

I can’t find GEN-240, ISL-###.... when I tried to add it on ARM (adding subjects), why?

Can I block my shift in ARM if I have a group session?

If I block a date, do I need to report this?

Attendance

Attendance Mentors

How many times can I miss my shift?

Are there re-shifts this semester?

Where can I get all the documents (attendance, time log, evaluation, confidential form and the spreadsheets)?

What can I do if the student I am teaching is asking me to help in her assignment?

What do I need to do if I am going to miss my shift?

Do I need to sign into my shift even if I am tutoring outside of my shift?

But if I’m volunteering, whether in pals hours or out so after 3:30 pm, do I sign in as non-shift in both cases?

Can I teach courses that I am currently taking? knowing fully well that i can help explain and simplify this course? and document it as an official counted session.

What if I did attend my shift, but merely forgot to sign in?

What if I have a workshop during my shift and so can’t attend it?

Do I still have to attend my shift, even if I don’t have a tutoring session?

Student Affairs Mentors

How do I get a tutee (especially for the NEW PALs)?

Which links do I give the tutee to fill?

Which mentor do I contact for this problem?

Sessions that I teach outside of my shift are still considered sessions and count in the 30 sessions goal, right?

Do I have to inform someone whenever I reach the 30-session goal?

Can I tutor for 4+ ongoing hours not within my shift and still have it documented as an official walk-in with counted hours?

Do we get paid for our work in PALs? And is it based on our sessions? I was told that after shift hours and walk-ins are considered volunteering sessions and are not paid.

What is the difference between sessions and shifts?

Some roles are dedicated to 2 mentors. Do I have to contact both mentors?

What is SAS Center?

Who is SAS PAL?

What are the differences between PAL and SAS PAL?

What are SAS PAL requirements?

How many hours should SAS PAL work for PALs?

When should I ask for a group session?

How to know where I should attend either in SAS or PALs center?

Can SAS PAL teach out of their shift timings?

How many sessions should SAS PAL do?

Should SAS PAL inform the SAS mentor about everything?

When in a group session with two PALs, do the students need to fill the forms for both PALs?

Group Sessions Mentor

What happens if I can’t attend my group session?

What are group sessions?

How can I make a group session?

Where will my group session be?

Am I required to have a group session?

What should I do before, during and after my group session?

Important Things to Remember!

Do I need a second PAL?

Do I need a substitute?

What is the maximum number of students that can join my group session?

Can I hold a group session over the weekend?

Important Workshops Info

Non-Pals Workshops

Are workshops a must? If so, how many?

Where can I know about the workshops?

What should I do if I had an appointment on the same day and time of a workshop?

Do I need to take a screenshot for all workshops?

Event Mentor

Promotion Mentor