Question 1

Who is eligible for home care services at locations serviced by Angels on Call?

Accepted Answer

Participants looking for home care services must meet both financial and medical requirements. CHC waiver is for participants who are 21+, have Medicaid and Medicare. Services are generally available to individuals who require assistance with daily living activities and cannot perform these tasks independently due to a physical, cognitive, or chronic health condition.

Question 2

Can I choose my own caregiver in my area?

Accepted Answer

Angels on Call offers our clients the ability to choose their caregivers. We understand that the relationship between the client and caregiver is crucial and believe that clients should have a say in who provides their care. We ensure our caregivers are well-trained and qualified to provide the necessary care.

Question 3

What services are included in home care?

Accepted Answer

Angels On Call provides non-medical In-home care services to eligible participants in the Community Health Choices (CHC) program. Services include but are not limited to assistance with daily living, such as bathing, grooming, dressing, light housekeeping, companionship and shopping errands. In addition to the CHC/Waiver program, Angels On Call also provides services to participants seeking care with Private Duty, VetAssist, Adult Protective Services and ODP programs. Our agency aides also provide care for participants dealing with disease management, and dementia & Alzheimer's.

Question 4

How much does it cost and will insurance cover it?

Accepted Answer

Our belief is that independence is being in control of your decisions. Having in home care services means being in control of your activities and retaining as much independence as each situation allows. Many of our clients just need a little help to continue living a safe and productive life while some might be recovering from a fall or surgery, or other condition. Regardless of your situation, our goal is to enable you the best possible outcome while being in control of your care and daily decisions.

Question 5

Is there a minimum number of hours to receive care?

Accepted Answer

We do not have a minimum number of hours for a client to receive care.

Question 6

How do you credential your caregivers?

Accepted Answer

Our Golden Rule states ‘We will not refer a caregiver into your home that we would not welcome into our own home.’ This high bar was set by our founder in 1982 and is the backbone of our mission. Similar to any working professional, caregivers are attracted to organizations that have trust, compassion, stability, and hope. We encourage you to meet one of our local Directors or Referral Specialists as they will treat you with as much compassion and dignity as they afford to each caregiver they refer.

Question 7

What types of services do you provide?

Accepted Answer

We provide non-medical in-home care, including but not limited to: 
Activities of Daily Living
Companionship
Bathing and Showering
Dressing Assistance
Incontinence Care & Toileting
Walking and Transferring
Personal Grooming & Skin Care
Medication Reminders
Menu Planning and
Meal Preparation
Light Housekeeping
Vacuuming
Dusting and Sweeping
Laundry and Folding
Changing Bed Linens
Transportation and Errands
Doctor’s Appointments
Grocery Shopping
Leisure Activities/Entertainment
Personal Care Appointments

Question 8

What if I need a nurse?

Accepted Answer

Our CarePairing Process works with each family to understand what unique skills and personality are desired in a caregiver. Feedback from satisfied clients usually indicates that a personality match is the #1 factor in aa caregiver match, so we highly encourage client input. We will then make a referral based on our experience and your input.

Question 9

What if I have a problem or concern?

Accepted Answer

We make the process of finding a caregiver very simple and prompt using our QuickCare Placement program. Give us a call and we’ll conduct a brief phone discussion to understand your needs. We then can meet anyone involved in selecting and paying for care at your home for an in-home needs consultation. Within 24 hours of that visit we are usually able to refer a professional caregiver to your home. Our team continuously screens caregivers beyond current demand to give you quick access to the best caregivers in our community.

Question 10

What factors should I consider when choosing a home care provider?

Accepted Answer

When selecting a home care provider, there are several factors to consider. These factors may include the provider's reputation and experience, the services they offer, the qualifications of their caregivers, the provider's flexibility and responsiveness to the client's needs, and the provider's cost and insurance coverage options.

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