Question 1

About Us - Who are you, and where are you based?

Accepted Answer

We are Discover Your Italy, a team of passionate travel designers and planners based in Italy with two offices in Perugia and Milan, we provide insider expertise to make your journey truly authentic.

Question 2

About Us - How does your service work?

Accepted Answer

We are specialized in crafting bespoke itineraries tailored to your preferences. Our process begins with understanding your travel dreams, and then our team of travel experts creates a unique journey designed just for you.

Question 3

Planning and Booking - How far in advance should I plan my trip?

Accepted Answer

We recommend planning at least 6- 8 months in advance to ensure availability, especially during high seasons. However, we can provide assistance with last-minute requests whenever possible.

Question 4

Planning and Booking - Is there a minimum trip duration?

Accepted Answer

Yes, we recommend a minimum stay of 5 nights, to ensure a meaningful travel experience.

Question 5

Planning and Booking - Do you charge a planning fee?

Accepted Answer

NO, we do not have a planning fee.

Question 6

Planning and Booking - How do I submit a travel request?

Accepted Answer

You can fill out the inquiry form on our website or email us directly. Our team will contact you within 48 hours to discuss your needs.

Question 7

Planning and Booking - What’s included in my itinerary?

Accepted Answer

Your itinerary will detail all inclusions, such as accommodations, private transfers, guided tours, daily breakfast at the hotel, and exclusive experiences. We take care of our clients from the moment they arrive in Italy until their departure. While international flights are not included, any domestic flight required by your itinerary will be arranged and included by us. Travel insurance is also not included but highly recommended.

Question 8

Planning and Booking - Can I make changes to my proposal?

Accepted Answer

Absolutely! We allow up  adjustments to tailor the itinerary perfectly to your wishes.

Question 9

Services and Experiences - Are the experiences private or shared?

Accepted Answer

All experiences in your itinerary are private unless otherwise specified. This ensures exclusivity and a tailor-made approach.

Question 10

Services and Experiences - Can I book only services without accommodations?

Accepted Answer

We prefer to provide a complete program, including accommodations carefully selected by us, to ensure the highest quality and seamless execution of your trip. However, exceptions can be made in certain cases. We recommend discussing this option with us during your initial contact to assess the feasibility and ensure the best possible experience.

Question 11

Services and Experiences - Can I use my loyalty programs or points for hotel bookings?

Accepted Answer

We do not process points bookings directly, but we notify hotels of your membership in their loyalty program at the time of booking. Please note, however, that the application of points or program benefits is at the discretion of the hotel and their policies.

Question 12

Services and Experiences - What type of support will I receive during my trip?

Accepted Answer

During your trip, you will have access to a dedicated private chat with our customer service team for real-time assistance during operating hours. Additionally, we will provide you with an emergency contact number for support outside of chat availability. This ensures you are fully supported throughout your journey, anytime you need it.

Question 13

Payments and Policies - What are the payment terms?

Accepted Answer

A deposit is required upon booking confirmation, and the balance is due 60 days before your departure. Payments can be made via credit card using a secure platform or bank transfer.

Question 14

Payments and Policies - Can I add services after confirming my booking?

Accepted Answer

Yes, our change policy will be clearly outlined in your agreement, subject to availability.

Question 15

Payments and Policies - What happens if I need to cancel my trip?

Accepted Answer

Our cancellation policy will be clearly outlined in your agreement. Refunds depend on the timing of your cancellation and the terms of the providers.

Question 16

Practical Information - Do I need travel insurance?

Accepted Answer

Yes, we highly recommend travel insurance to cover unforeseen events such as cancellations, delays, or emergencies.

Question 17

Practical Information - What documents are required to travel to Italy?

Accepted Answer

You will need a valid passport, and depending on your nationality, a visa may be required. For drivers, an international driving permit will be necessary.

Question 18

Practical Information - Do I need to print my travel documents?

Accepted Answer

No, all your documents will be available digitally through our app for convenient access during your journey. To access the app you will need a valid internet plan during your trip.

Question 19

Practical information - Where can I find distilled water for CPAP (Continuous Positive Airway Pressure) machines in Italy?

Accepted Answer

In Italy, distilled water for CPAP machines is commonly available at local pharmacies (Farmacie). You’ll find it in most pharmacies in larger cities, and even in some smaller towns.

Question 20

Shipping Information - How easy and costly is it to ship purchases home from our vacation?

Accepted Answer

Shipping items from Italy to your home can vary in cost and difficulty depending on the size and weight of the items, as well as the shipping method you choose. It's advisable to check with local postal services or courier companies for rates and delivery times. Keep in mind that customs fees may apply, which can add to the overall cost. Consider asking the seller if they offer shipping services directly to your home, as this can sometimes simplify the process.

Question 21

What details do I need to provide before my trip to Italy?

Accepted Answer

•	Flights details: Please share your flight information if not already provided.
•	Passport copy: Required for purchasing local flights.
•	Dietary requirements: Let us know if you have any specific dietary preferences or restrictions.
•	Mobility constraints: If applicable, please inform us of any mobility challenges.
•	Height: Necessary for booking suitable bicycles for bike tours.
•	Weight: Needed for booking hot-air balloon flights.
•	Main driver: Required if you're renting a car in Italy.

Question 22

What happens if I don’t provide this information on time?

Accepted Answer

Incomplete or incorrect details may cause delays in your itinerary and could result in extra costs.

Question 23

How can I make changes to my itinerary before the trip?

Accepted Answer

If you'd like to add or remove activities, optional tours, or additional experiences, please contact us promptly. After your final payment, changes may incur fees.

Question 24

When do I need to decide on restaurant reservations?

Accepted Answer

We recommend reviewing our restaurant suggestions in your itinerary and letting us know your choices at least 2 months before departure. For Michelin-starred restaurants or others requiring a credit card, provide us with your card details, and we’ll make the reservations for you. Dinner time in Italy is typically around 7:30-8:00 PM.

Question 25

What is the tipping etiquette in Italy?

Accepted Answer

•	Guides/Drivers: €20-25 for a half-day, €20-50 for a full-day tour/driver.
•	Restaurants: A tip of 10% is common at upscale restaurants; in regular ones, rounding off the bill is fine.
•	Café or quick bites: Tipping is not required.
•	Cash is required for tipping.

Question 26

How much cash should I bring?

Accepted Answer

If we're talking about a reference amount, we generally suggest to bring € 500, but it’s very personal, and it depends on your “shopping style.” Take into account that most restaurants and shops accept credit cards. American Express is less commonly accepted in Italy than in the US so you may find some shops don’t take AmEx. You will need cash for small expenses such as cafes, souvenirs, snacks etc. You’ll also need cash if you want to tip the guides and the drivers, as well as the restaurants. Also, you can take cash at the ATM machines, the so called “Bancomat”; our advice is to check your daily withdrawal limits (remember to convert them into Euro) so that you can accurately calculate your budget.

Question 27

Can I get a VAT refund on my purchases?

Accepted Answer

Yes! Keep receipts from stores displaying ‘VAT refund’ or ‘Tax Free’ signs. Claim the refund at designated tax refund offices in major cities or airports before departing Italy.

Question 28

What are the most important packing tips?

Accepted Answer

•	Pack light to make your trip more comfortable.
•	Sustainability tip: Bring your own refillable water bottle to avoid single-use plastics.
•	Ensure that your electronics are compatible with Italy’s 220V, 50Hz power. Bring an adapter if necessary.

Question 29

How can I stay connected during my trip?

Accepted Answer

•	WhatsApp: We recommend using WhatsApp for real-time assistance during your trip. Please share your phone number after activating WhatsApp, and we’ll add you to our group chat.
•	Internet access: Most hotels offer free Wi-Fi, and many cafes, restaurants, and museums also provide Wi-Fi.

Question 30

Can I use my mobile phone for calls and data while in Italy?

Accepted Answer

•	Contact your mobile service provider for international call and data roaming packages before your trip.
•	Emergency contact: For after-hours emergencies, call +39 075 5008656.

Question 31

How can I book a pre-departure call?

Accepted Answer

We offer a pre-departure call to review your itinerary and answer any final questions. If you haven’t booked it yet, please do so as soon as possible.

Question 32

What else should I know in the final days before departure?

Accepted Answer

•	WhatsApp: Ensure you're set up for communication during your trip.
•	Restaurant reservations: Confirm any reservations you'd like us to handle before your departure.
•	Weather: Keep an eye on the weather forecast for Italy to pack appropriately.

Question 33

What happens the day before departure?

Accepted Answer

•	We'll be available for any last-minute questions or changes via WhatsApp.
•	Ensure that your WhatsApp number is shared with us for easier communication.

Question 34

Where to place luggage on high-speed trains?

Accepted Answer

On high-speed trains in Italy, there are designated luggage areas at the end of each carriage or overhead racks. For larger luggage, you can use the racks near the doors or in specific compartments. Smaller bags can typically fit in the overhead compartments above your seat. It’s important to keep your bags close by and secure, especially during travel.

Question 35

How does air conditioning work in hotels in Italy?

Accepted Answer

In many Italian hotels, the air conditioning is controlled centrally, which means you may not have full control over the temperature in your room. Often, the system works seasonally, so it may only be turned on during warmer months. If you need to adjust the temperature, you can usually do so with the remote control or dial in your room. However, in some hotels, especially smaller ones, the air conditioning might be limited or even unavailable, depending on the season.

Question 36

What are the new start dates for the EES and ETIAS schemes, and how will they affect travelers to the Schengen Area?

Accepted Answer

The European Entry and Exit System (EES) and the European Travel Information and Authorization System (ETIAS) are both undergoing changes with new planned start dates. The EES is now set to launch in October 2025, while the ETIAS is expected to be rolled out in the fourth quarter of 2026.

These systems will impact non-EU/non-EFTA nationals visiting the Schengen Area. The EES will have a progressive implementation period lasting six months, with the start date at each port of entry scheduled between October 2025 and April 2026.
Travelers should stay informed about these updates, as they will affect the entry and exit procedures for all non-EU travelers.

Question 37

Guided Tours - If a guided tour includes outdoor locations, will it be canceled or rescheduled in case of rain?

Accepted Answer

Tours usually run rain or shine, but severe weather may lead to adjustments or rescheduling. We will inform you of any changes in advance.

Question 38

Guided Tours - Are entrance tickets to attractions and museums included in guided tours?

Accepted Answer

Yes, entrance tickets to all planned attractions and museums are included unless otherwise specified in your itinerary.

Question 39

Guided Tours - Do I need an international driver’s license for a Vespa tour?

Accepted Answer

Yes, an international driver’s license is usually required for Vespa tours. Please check with us before departure to ensure your license is valid for this activity.

Question 40

Sports Activities - What kind of equipment should I bring for sports activities?

Accepted Answer

We recommend comfortable athletic clothing, closed-toe shoes, sunscreen, and a water bottle. Any specific equipment will be provided or detailed in your pre-departure materials

Question 41

Sports Activities - Are there options suitable for beginners?

Accepted Answer

Yes, we offer options for all skill levels. Let us know your preferences and fitness level, so we can tailor the activity for your comfort and safety

Question 42

Sports Activities - Will the activity be adjusted based on the participants’ skill levels?

Accepted Answer

Absolutely. Activities are designed to be flexible and can be adjusted to accommodate different fitness levels or abilities.

Question 43

Boat Tours - What should I wear for a boat tour?

Accepted Answer

Wear comfortable clothing, non-slip shoes, and bring a light jacket or windbreaker, as it can get breezy on the water. We also recommend bringing sunscreen and sunglasses.

Question 44

Boat Tours - What services are included on the boats?

Accepted Answer

Life jackets are always provided and must be worn as required by local regulations. Some boats may also offer additional amenities, such as onboard restrooms, if specified in your final itinerary.

Question 45

Boat Tours - What happens if it rains on the day of the boat tour? Will it be canceled or rescheduled?

Accepted Answer

Light rain usually does not affect boat tours. In case of severe weather, the tour may be canceled or rescheduled, and you will be informed promptly.

Question 46

Private Tour with a Driver - Is the driver available for the entire day, or are there time limits?

Accepted Answer

It really depends on the itinerary we plan together. The driver might be available for the whole day (within certain time limits) or just for getting you to and from your activities. We’ll work it out based on what works best for you!

Question 47

Private Tour with a Driver - Can the driver also act as a tour guide?

Accepted Answer

Our drivers are carefully selected and all speak English (other languages on request). While they’re not official tour guides, they’re knowledgeable and will help make your trip enjoyable. Once you reach your destination, we recommend considering an official guide for a more in-depth experience.

Question 48

Private Tour with a Driver - Can I request a specific type of vehicle, such as a luxury car or minivan?

Accepted Answer

Yes, you can request a specific type of vehicle. However, for greater comfort, our tours typically include a minivan even for just 2 people, especially for easier transfers and luggage transport (usually 1 carry-on and 1 checked bag).

Question 49

Monument and Museum Visits - Do I need to bring a printed copy of my tickets?

Accepted Answer

Most tickets are electronic and can be displayed on your smartphone. If a printed copy is required, we will inform you in advance.

Question 50

Monument and Museum Visits - Is it necessary to carry an ID with me?

Accepted Answer

Yes, you have to bring with you a copy of your IDs or passports (a paper copy or a picture on your phone).

Question 51

Monument and Museum Visits - Is there a specific dress code for visiting monuments or museums?

Accepted Answer

Some religious sites and monuments require modest clothing, such as covered shoulders and knees. Otherwise, comfortable attire is recommended.

Question 52

Food & Wine - Tastings and Meals Included in the Itinerary - Can dietary restrictions or food allergies be accommodated for tastings and pre-arranged meals?

Accepted Answer

Yes, we can accommodate dietary restrictions or allergies with advance notice. Please inform us early to ensure a seamless and enjoyable dining experience.

Question 53

Food & Wine - Tastings and Meals Included in the Itinerary - What should I do if I’m late for a meal or tasting reservation?

Accepted Answer

If you are running late, please contact the restaurant or venue directly. They may hold your reservation for a short time, but delays might affect service availability.

Question 54

Food & Wine - Tastings and Meals Included in the Itinerary - Are these experiences prepaid, or do we need to pay on-site?

Accepted Answer

Tastings and pre-arranged meals are usually prepaid and included in your itinerary unless stated otherwise.

Question 55

Food & Wine - Restaurants Not Included in the Itinerary - Can you recommend restaurants and make reservations in advance?

Accepted Answer

How far in advance should I inform you of my preferences?Yes, we can recommend and make restaurant reservations for you. To ensure availability, we suggest informing us of your preferences at least 2–3 weeks before your trip. For highly sought-after restaurants, such as Michelin-starred venues, we recommend booking at least one month in advance.

Question 56

Food & Wine - Restaurants Not Included in the Itinerary - If plans change, can I modify or cancel my restaurant reservations during the trip?

Accepted Answer

Modifications or cancellations can usually be accommodated, but advance notice is appreciated. Contact us or the restaurant directly to confirm availability.

Question 57

Food & Wine - Restaurants Not Included in the Itinerary - Are tips included in the restaurant bill, or should I tip separately?

Accepted Answer

Tips are generally not included in the bill. In Italy, leaving a small gratuity (5-10%) or rounding up the bill is customary but not mandatory.

Question 58

Boat Tours' Weather Policy - Can my tour be canceled due to bad weather?

Accepted Answer

Yes, if weather conditions prevent us from offering a safe and enjoyable experience, we may cancel the tour.

Question 59

Boat Tours'  Weather Policy - Will I be informed in advance if my tour is canceled?

Accepted Answer

Yes, we will notify you as soon as possible if the tour is canceled due to weather conditions.

Question 60

Boat Tours' Weather Policy - What happens if my tour is canceled due to bad weather?

Accepted Answer

If we cancel the tour, you will have two options:
-Reschedule for the following day or another available date/time.
-Receive a 100% refund.

Question 61

Boat Tours' Weather Policy - Can I get a refund if I decide to cancel due to the weather?

Accepted Answer

Refunds are only available if we cancel the tour. If you choose not to participate due to weather concerns, our standard cancellation policy applies.

Question 62

Boat Tours' Weather Policy - What if the weather is uncertain?

Accepted Answer

We always do our best to proceed with the tour when possible. If conditions change, we will assess safety and comfort before making a final decision.

Question 63

Hiking Excursions' Weather Policy - Does the tour operate in bad weather?

Accepted Answer

Yes, this tour runs rain or shine. However, we may adjust the route based on weather conditions and the state of trails or paths at the time of the event.

Question 64

Hiking Excursions' Weather Policy -  Will the itinerary change if the weather is bad?

Accepted Answer

Possibly. To ensure safety and comfort, the proposed routes may be modified depending on the conditions of the trails or paths.

DiscoverYourItaly

Discover Your Italy: Tailored Experiences with a Local Touch

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