Todd Radel

Todd Radel

Jamison, Pennsylvania, United States
3K followers 500+ connections

About

I'm on a mission to make complicated enterprise software easier for everyone to…

Services

Articles by Todd

  • Five Hints for Customer Success Managers

    A friend of mine asked me for my top 5 hints for anyone becoming a Customer Success Manager. So here goes: Always try…

    2 Comments
  • New Webinar: "Building Custom Extensions for AppDynamics"

    Hi everyone! I just finished another webinar for the AppDynamics Community. This one is called "Building Custom…

    8 Comments
  • AppDynamics Webinar: "Advanced REST API Scripting"

    I'm humbled to report that my webinar today, "Advanced REST API Scripting", had the highest attendance of any…

  • Awesome NPS Feedback

    During our current Net Promoter Score campaign, we received this feedback from one of our best customers (along with a…

    7 Comments

Activity

Experience

  • CVS Health Graphic
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    Atlanta, Georgia, United States

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    New York, New York, United States

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    San Francisco, California

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    Greater Philadelphia Area

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    Greater Philadelphia Area

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    Greater Philadelphia Area

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    Mt. Laurel, NJ

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    Southampton, PA

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    Valley Forge, PA

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    Reading, Pennsylvania Area

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    Reading, Pennsylvania Area

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    New Castle, Delaware

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    Newark, Delaware

Education

  • University of Delaware Graphic

    University of Delaware

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    Activities and Societies: Eugene duPont Distinguished Memorial Scholarship, University Honors Program, Chabad House, Delta Chi, Undergraduate Research Program

    Minored in English with a concentration in technical writing.

Licenses & Certifications

Volunteer Experience

  • Vice President, Social Action

    United Synagogue Youth

    Civil Rights and Social Action

  • Vice President, Religious Education

    United Synagogue Youth

    Civil Rights and Social Action

  • Security Coordinator

    Darchei Noam of Ambler

    - Present 4 years 1 month

    Social Services

Projects

  • Arbitrary SQL Monitoring Extension

    AppDynamics product extension to run user-defined SQL against a JDBC data source, and import the results of the query as metrics into AppDynamics. Written in Java and published to Github and the AppDynamics community.

    See project
  • URL Monitoring Extension

    AppDynamics extension to ping a list of URL's and create status metrics in AppDynamics. Later enhancements included the ability to match the page text against expected content. Built in Java and published to Github and AppDynamics Community.

    See project
  • Keynote Monitoring Extension

    AppDynamics product extension to import the status of Keynote site monitors into AppDynamics. Developed in Java, uploaded to the AppDynamics Community.

    See project
  • Tibco EMS Monitoring Extension

    AppDynamics product extension to pull monitoring data from a Tibco EMS server. Developed in Java, uploaded to the AppDynamics Community.

    See project
  • Redis Monitoring Extension

    AppDynamics product extension to query the health of a Redis server and import the results as metrics in AppDynamics. Built in Java and published to AppDynamics Community site.

    See project
  • F5 BigIP Monitoring Extension

    AppDynamics product extension to query an F5 load balancing appliance. Gets the status of load balancer pools and pool members, and general health of the F5, and imports the metrics into AppDynamics. Written in Java and submitted to the AppDynamics Community.

    See project
  • Python SDK for AppDynamics REST API

    To encourage customer adoption of our REST API, I built an SDK to hide all the complexity of making HTTP calls and parsing JSON responses. #1 extension on AppDynamics Community and over 1,000 downloads on PyPI.

    See project
  • Distributed call center dashboard

    Designed and built a distributed application to collect statistics from remote call centers. Due to the restricted bandwidth available, I had to invent my own TCP protocols from scratch. The system had 3 components: a daemon at each call center, written in C++, which gathered the statistics; a central daemon which received updates from the remote sites; and a client application in Visual Basic that displayed dashboards and charts.

  • Informix ACE report compiler

    Built a compiler to port over 800 Informix ACE reports into native code running against a Sybase database on HP/UX. Wrote the parser with GNU Flex and Bison, linked against a set of C++ libraries to provide data access and page formatting. Saved the bank thousands of man-hours of work.

  • Terminal-based windowing system

    Built a reusable C++ library on top of curses to create a basic windowing system that ran on DEC VT100 terminals. The library was used to create menus, forms, and paginated reports.

Honors & Awards

  • President's Club

    AppDynamics Inc.

  • Flame of Adoption Award

    AppDynamics Inc.

Organizations

  • Customer Experience Professionals Association (CXPA)

    Individual Member

    - Present
  • Net Promoter Network

    Premium Member

    - Present

Recommendations received

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