Below are the rules and some FAQs about char errors and potential causes of those issues. Please submit a support ticket here if you have any other issues.
FAQ
1.) I’m getting a private chat room error
- Sometimes you need to refresh the page and enter into the room again. Please follow these instructions
- Refresh/reload the Live page at https://iditarod.com/live
- Click the [Join Live Chat] button
- Enter your nickname
- Click the [Login] button
2.) How do I ignore a member in the chatroom
- If you click on the member’s name, a window pops up. You can then click the gear icon and select ignore.
3.) Chat not loading?
- If you are using a privacy app like DuckDuck Go, privacy browser extensions or other privacy mobile apps, it will affect chat and block it from loading. Try turning off privacy blocking or disabling the app to see if this fixes the issue.
Live Chat Rules
Live Chat is for race fans age 1-100! Children and adults use the chat as a place to chat and learn about the Iditarod Trail Sled Dog Race®. Remember the following:
- Be Nice! Be Respectful! “Play Fair!” Remember the ‘Golden Rule’. We are all human beings with differing opinions. Do NOT make personal attacks or be disrespectful. If you see a post that violates this rule, direct message Insider or Iditarod by clicking on their name in the left column and sending a private message or submit a support ticket here.
- Keep it “Kid-Friendly”: Choose words carefully! No naughty words! All discussions should be polite and respectful. Schools in Alaska and around the world can log in at any time, so let’s keep it fun, clean, and kid-friendly.
- Protect Your Privacy: Never share your full name, phone number, school name, or exact location. This keeps our younger fans (and everyone else) safe.
- Stay on the Trail: Keep the conversation focused on the Iditarod, mushing, and the dogs. Avoid politics, religion, or outside advertisements.
- Listen to the “Trail Bosses”: Our moderators are here to keep the race fun for everyone. If they ask you to change a topic or stop a behavior, please follow their lead.
This is for Iditarod Insiders. If you don’t favor mushing as a sport or don’t support Iditarod, mushing, or dog sledding activities, this is not for you. - Respect the moderators: If you’re asked to drop a topic, stop private messaging fans or are warned by one of the moderators or administrators about your behavior, please stop. Posters that abuse the chat guidelines will be banned without warning.
- Make use of the moderators and administrators: They are here to assist you with any problems or questions. You can contact them by direct messaging Insider or Iditarod by clicking on their name in the left column and sending a private message
- Have fun being part of this Iditarod community
NOTE: If you are banned from chat, you will not receive a refund unless you provide the chat messages for the ban and we review and find that it did not warrant a ban.
