Stella W.

-Engaged with the filmmaker about their work, other films at the Festival, other filmmakers from their region and the Festival in general
-Met filmmakers shortly after their hotel check-in, provided information on picking up the guest accreditation, their screenings, events, etc.
-Accompanied filmmakers to their screenings and connecting them with the relevant Programmer
-Accompanied filmmakers to other TIFF events, including director’s dinners, parties, press interviews, etc.

- Publicized events and worked with the team to raise awareness and drive high levels of attendance and participation by targeted audience
- Managed and assisted with communications and content marketing as needed such as editing promotional materials, social media sites updating (official website/WeChat/Facebook/LinkedIn/Twitter/FM Radio), tracking ROI and responding to inquiries with huge subscribers (17,000+ Wechat site, 126,000+ Toutiao APP, 5000+ Ximalaya FM and 2500+ Facebook)
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- Publicized events and worked with the team to raise awareness and drive high levels of attendance and participation by targeted audience
- Managed and assisted with communications and content marketing as needed such as editing promotional materials, social media sites updating (official website/WeChat/Facebook/LinkedIn/Twitter/FM Radio), tracking ROI and responding to inquiries with huge subscribers (17,000+ Wechat site, 126,000+ Toutiao APP, 5000+ Ximalaya FM and 2500+ Facebook)
- Assisted in hosting beauty workshops with luxury brands such as MaxMara, Guerlian and Yorkville Pink Tartan etc., which helped stores exceed weekly target quota by 100%
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- Answered general questions about the venue; such as the location of washrooms, telephones, nearby amenities,
or lineups
- Provided screening information; such as film titles, start and end times, RUSH status, etc.
- Ushered, controlled traffic flow of space and assisting with lineups
- Checked and scanned tickets; collected and counted ticket stubs
- Promoted the Grolsch People's Choice Award
- Performed other customer service duties as required

- Updated social media sites with new information, pictures and videos
- Assisted in planning and executing event (logistics, venue setup and on-site coordination) for CWFA China Night

-Worked closely with cross-functional internal planning team to develop content and goals for the gala
-Clarified mission, inspired staff and increased team leadership during the training
-Collaborated with over 200 volunteers to offer services to more than 1300 guests with professionalism
-Directed guests and checked their tickets before the gala, and provided timely assistance to guests

- Welcomed employers and provided timely feedback to inquiries by providing quality services with professionalism
- Assisted coordinator in directing guests at the fair and controlling the crowd

- Promoted CID by handing out flyers and presenting during lecture/tutorials, attracting over 5000 students in attendance
- Interacted with student guests and provided general information about the event at the venue
- Assisted coordinator with organizing the event by assigning different tasks to other volunteers