Get on the fast track to success
Our robust support options are designed to help you get onboarded quickly, see ROI fast and achieve your goals for long-term success. Whether you prefer self-guided training or personalized assistance, we provide the tools and expertise you need to fully implement Buildertrend and maximize its impact on your business.
Fuel your growth and drive results faster
With two service tiers to choose from, you’ll get the level of support that works best for you – from smoother setup and onboarding to ongoing help whenever you need it.
Setup
Import your company information into Buildertrend before your first login with the help of your setup manager.
See what’s included
Included in Service tier 1
- Initial setup call
- Basic data setup
- Cost code education and setup
- Setup review call
Added with Service tier 2
- Account manager kickoff to build tailored success plan
- Full financial setup including accounting integrations
- Personalized walkthrough of your account
Full financial setup
Guided product training
Implementation
Create a strategic business plan that matches up with the typical phases of your construction projects.
See what’s included
Included in Service tier 1
- Online courses through Buildertrend Learning Academy
- Live virtual group training
Added with Service tier 2
- Live 1:1 implementation sessions with dedicated coaches
Ongoing support
Your dedicated account manager will help you go deeper with custom training and personalized support.
See what’s included
Included in Service tier 1
- Digital account audits
- Phone / email / chat support
- 24 / 7 Help Center
Added with Service tier 2
- Quarterly progress check-ins
- Product adoption training
- Strategic business reviews
Live chat or phone support with a real person
Let’s build your perfect plan
Why level up to Tier 2?
Unlock the full potential of Buildertrend with our highest level of support. Perfect for teams ready to move beyond self-guided resources, this level offers hands-on guidance, personalized strategies and expert training to help you see results faster and scale smarter.
1:1 training
Hands-on coaching for your team’s success
Personalization
Strategic guidance to meet your goals
Quick adoption
Get your whole team onboarded, fast
Future planning
Build a success plan for long-term growth
“The tool has a professional that holds our team accountable, that gives them support, that makes sure we’re set up for success and holds our hand as they walk us through it. The onboarding process with Buildertrend was fantastic.”
Morgan Molitor
Co-founder and creative director at construction2style
More ways to grow your business
Buildertrend University
Dive deep into Buildertrend with interactive, hands-on training at our headquarters. Learn directly from our experts and gain actionable insights to improve your processes and maximize your software investment.
Onsite Consulting
Bring Buildertrend expertise to your doorstep. Our consultants work directly with your team to provide tailored solutions, improve workflows and ensure a seamless software rollout.
Business Insights
Turn data into decisions with powerful reporting tools and expert guidance. Uncover trends, optimize performance and drive profitability with insights tailored to your business goals.
Power up your tools, your team and your success
Frequently asked questions
Tier 1 provides the foundational tools and resources to get started with Buildertrend, including self-paced courses, setup assistance and 24/7 support. Tier 2 offers all the benefits of Tier 1, plus personalized support with a dedicated account manager, customized success plans and quarterly check-ins to ensure your long-term success.
Yes, you can upgrade to Tier 2 to access enhanced support, including a dedicated account manager, quarterly check-ins and one-on-one training sessions.