SENIOR BUSINESS ANALYST (2 VACANCIES)

POSITION OBJECTIVE:

To analyse, document, and optimise business processes, systems, and data across the organisation to ensure ICT initiatives are aligned with strategic objectives. The Senior Business Analyst acts as a bridge between business units and ICT, identifying technology-enabled opportunities for operational improvement, efficiency, and transformation. The role supports strategic ICT programmes that enhance the effectiveness of road network management and service delivery.

MINIMUM REQUIREMENTS:

• NQF Level 7 bachelor’s degree in Information Technology/ Systems, Computer Science, or related field.
• Minimum 8 years’ relevant experience in Business Analysis or ICT Project environments, with at least 3 years at Senior/Specialist level.

     ADVANTEGOUS:

• Exposure to infrastructure, transport, or government sectors.
• Experience with enterprise business systems (ERP, CRM, data analytics platforms).
• Knowledge of ICT investment appraisal and benefits realisation tracking.

TECHNICAL COMPETENCIES:

• Deep understanding of business process analysis, mapping, and redesign techniques.
• Knowledge of ICT governance principles (COBIT, ITIL) and alignment of ICT with organizational strategy.
• Familiarity with Agile, Waterfall, and hybrid methodologies for ICT solution delivery.
• Understanding of data modelling, dashboards, and performance measurement.
• Knowledge of PFMA, POPIA, and public sector ICT governance requirements.

KEY RESPONSIBILITIES:

Business Analysis and Requirements Management

• Lead the analysis, documentation, and validation of business and system requirements for ICT and digital transformation initiatives.

Business Process Mapping and Optimisation

• Analyse, document, and optimise business processes across functions. Recommend ICT-enabled solutions that improve efficiency, effectiveness, and service delivery.
• Support automation and process digitalisation initiatives.

ICT Strategy and Transformation Support

• Translate business needs into ICT strategies and transformation initiatives aligned with enterprise architecture and digital roadmaps.

Stakeholder Engagement and Change Management

• Facilitate collaboration across departments to ensure shared understanding of business requirements and technology solutions.
• Support change management, user adoption, and post-implementation evaluation.

Data and Performace Analysis

• Analyse operational and performance data to inform ICT decisions, monitor KPIs, and assess impact of implemented solutions.

Documentation, Reporting, and Quality Assurance

• Prepare comprehensive business analysis deliverables, including business cases, feasibility studies, use cases, process maps, and requirements traceability matrices.
• Ensure quality assurance in project documentation and governance reporting.

Enterprise Systems Integration and Solution Design Support

• Work with ICT architects and developers to design, validate, and test systems for interoperability and compliance with enterprise standards.

Knowledge Management and Continuous Improvement

• Contribute to knowledge sharing, continuous improvement, and best practice in business analysis.
• Identify opportunities for digital innovation and process automation.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position. Closing date for applications: 19 January 2026

Feedback will be given to shortlisted candidates only.