Promoted to Vice President, continuing to lead technical operations and strategic initiatives.

Key responsibilities and achievements included:

• Implemented collaborative Terraform configurations for other teams to self-service their access and needs.
• Introduced DevOps style methodology, including CI/CD Pipelines, Agile Jira Methodology into the team.
• As a part of the Terraform rollout, created processes that would support DORA regulations.
• Conducted comparative evaluations of leading LLM platforms including OpenAI (GPT-4), Anthropic (Claude), Google Gemini, and NotebookLM, focusing on performance, API capabilities, privacy implications, and enterprise suitability.
• Assessed and documented high-impact business use cases for generative AI tools, with emphasis on knowledge management, automation, and developer productivity.
• Piloted internal integration of Model Context Protocol (MCP), autonomous agents, and prompt-based tooling to automate project documentation, system configuration tracking, and infrastructure-as-code workflows.
• Leveraged GPT and other foundation models to assist in multiple projects across engineering, documentation, and business operations, resulting in measurable improvements in efficiency and clarity.

Relocated to Sweden for this opportunity.

Jumped right in to overhaul the Okta setup, give Google Workspace a new lease on life, and streamline the MDM switch from Fleetsmith to Workspace One. All of this played a part in getting us IPO-ready with top-notch compliance and security measures.

• Lead for refactoring of Okta Architecture.
• Pioneered the automation of access to our financial and business systems.
• Conducted thorough audits and cleanup of Google Groups, implementing and upholding new Ways of Working processes.

Continued employment with Cisco following the acquisition of ThousandEyes on August 15, 2020.

Key Contributions:

• Lead IT and business service integrations post-acquisition.
• Integration and migrations of services from ThousandEyes Tech Stack into Cisco’s Core Suite.
• Oversaw MDM transition from Workspace One to JAMF on End User Devices.

Provided specialized support from March to August 2021 during the transitional phase.

Promoted to Senior IT Engineer, leading major infrastructure transformations and architectural changes.

Key responsibilities and achievements included:

• Took the lead on the Cisco Acquisition, overseeing IT and Business Services during the discovery phase and beyond.
• Served as the go-to Team Lead in IT Engineering, providing expert-level support to our IT team.
• Championed the company-wide switch from WebEx to Zoom, including setting up Zoom Rooms globally, which boosted satisfaction by a whopping 75%.
• Orchestrated a major Workspace One (MDM) rollout for both macOS and Windows devices, accommodating over 400 employees with clever open source solutions.
• Revolutionized device deployment with a zero-touch solution for macOS and Windows, slashing setup time from 200 minutes to just 20, a 90% time saver!
• Innovated by transforming old-school HR and employee onboarding processes to automated systems with BambooHR and Okta, minimizing errors.
• Played a key role in deploying FedRAMP backend components and drafting stringent FedRAMP policies, laying the groundwork for our next year’s improvements.
• Pioneered the shift from traditional Active Directory to cutting-edge cloud-based IAM solutions using Okta and AzureAD, enhancing our Windows client experience.

Worked in an International Traffic in Arms Regulation (ITAR) & Information Technology Infrastructure Library (ITIL) environment. Handle Tier 1 & 2 support incidents, resolving forty incidents on a weekly basis for 3000+ employees in remote and on-site across four office locations domestically, and provide minor assistance to international office locations. Handled provisioning of laptops, phones, AV systems. Created documentation pertaining to improvements and issues.

On April 29, 2019, LORD Corporation was acquired by Parker Hannifin.