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  • SmartThings Hub 3rd Generation [GP-U999SJVLGDA] Smart Home Automation Hub Home Monitoring Smart Devices - Alexa Google Home Compatible - Zigbee, Z-Wave, Cloud to Cloud Protocols – White

SmartThings Hub 3rd Generation [GP-U999SJVLGDA] Smart Home Automation Hub Home Monitoring Smart Devices - Alexa Google Home Compatible - Zigbee, Z-Wave, Cloud to Cloud Protocols – White

4.3 out of 5 stars (9,023)

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WORKS WITH ALEXA
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About this item

  • Monitor and control compatible devices in your home using a single smartphone app for your phone
  • Automate connected devices in your home and set them to turn on or off when doors are opened, people come and go, and much more
  • Works with a wide range of smartphone compatible products

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This item: SmartThings Hub 3rd Generation [GP-U999SJVLGDA] Smart Home Automation Hub Home Monitoring Smart Devices - Alexa Google Home Compatible - Zigbee, Z-Wave, Cloud to Cloud Protocols – White
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SmartThings Hub 3rd Generation [GP-U999SJVLGDA] Smart Home Automation Hub Home Monitoring Smart Devices - Alexa Google Home Compatible - Zigbee, Z-Wave, Cloud to Cloud Protocols – White


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Product Description

The brains of your smart home. CONNECT wirelessly with a wide range of smart devices and make them work together.

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Customer reviews

4.3 out of 5 stars
9,023 global ratings

Customers say

Customers find the smart home hub easy to set up and appreciate its compatibility with various devices. However, they report mixed experiences with functionality, connectivity, and reliability, with some units failing within days of use. Moreover, opinions on value for money are divided, with some considering it a great product for the price while others view it as a waste of money.
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321 customers mention ease of setup, 233 positive, 88 negative
Customers find the hub easy to set up and use.
...It has worked flawlessly with my SmartThings devices, it was easy to set up, and it's easy to add new devices of any compatible brands, thus the 5-...Read more
Samsung hub is far superior than google easy to install works great awesome customer support always on top of complaints and constantly updating and...Read more
This hub is not user friendly. I was never able to connect to Alexa or door locks. I tried to start over but could not get it in pairing mode again....Read more
Integrated into my Google home perfectly, easy to setup, easy to add devices, excellent range, and there are so many options for capable devices....Read more
82 customers mention hub quality, 60 positive, 22 negative
Customers find the hub to be great for smart home automation, with one customer specifically mentioning its compatibility with both Zigbee and Z-Wave protocols.
Great hub. Was able to integrate my smart lock to be controlled by Alexa, and add it to routines....Read more
...Once you have everything working this is definitely a good hub. Would recommend and would buy again....Read more
...I told him the hub was defective, I wanted a good one. I paid for a working hub, not a broken one....Read more
This is best smart home hub I've ever seen....Read more
479 customers mention functionality, 328 positive, 151 negative
Customers have mixed experiences with the functionality of the smart home hub, with some reporting reliable operation and great app performance, while others find it almost never works and describe it as a very unreliable device.
Works great and simple to use. However, if you have an existing z-wave system, the devices need to be removed from the previous system first....Read more
...devices (door sensors, lights, motion, humidity, speakers, switches) works well and response time is slightly improved over the Echo Plus or Echo...Read more
This thing was awesome when it worked but it stopped working. The cord no longer stays in and it was only 1.5 years after I got it.Read more
Has worked great. Easy install, and has saved me money on devices that normally have a service fee.Read more
278 customers mention connectivity, 116 positive, 162 negative
Customers have mixed experiences with the hub's connectivity: while some report smooth setup and easy WiFi network integration, others experience frequent disconnections, particularly noting that it keeps disconnecting and reconnecting repeatedly.
...It most often loses connection with the z-wave Schlage front door lock we have, and more rarely with other Wemo smart switches....Read more
...I have a couple things connected and was easy to connect and does just fine.Read more
...to be directly attached to my home router, but it seems to frequently disconnect and then reconnect to my network....Read more
ease of connectivityRead more
230 customers mention compatibility, 139 positive, 91 negative
Customers have mixed experiences with the hub's compatibility: while some report it works with everything they've purchased, others mention it doesn't work with some smartphones and is incompatible with specific devices like the Z-Wave Yale lock.
This is being used with our Z- wave smart light switches. Works well with Alexa and the IFTTT app which provides more interactive abilities....Read more
The product was not compatible with Alexa. Alexa was not able to discover the device. Amazon resolved the issue was with Samsung based on the logs....Read more
...Nice to have it all linked in one hub and love that it works with Alexa tooRead more
...pair the system with your phone and house this is a breeze and works great with Alexa.Read more
188 customers mention quality, 124 positive, 64 negative
Customers have mixed opinions about the hub's quality, with some finding it flawless and a great little device, while others describe it as useless.
Great product, bought to be able to make my house into a smart house, still a working progress but this allows you to tie everything together and...Read more
...NOOOOOOO! I’m just one of many people who can’t connect this useless and annoying thing to WiFi. Avoid it with all cost. Now I have to return it....Read more
Good product , take a while to setting the smart items (light, switches, thermostat) one you were able to figure it out works greatRead more
Nice. Learning to use. But seems easy.Read more
93 customers mention value for money, 44 positive, 49 negative
Customers have mixed opinions about the hub's value for money, with some finding it a great product for the price while others consider it a waste of money and not worth the monthly cost.
Damn near non-functional. Support is pitiful. A waste of money already collecting dust in my attic. Samsung is way out of their element here.Read more
Easy to install works perfect, and has a great valueRead more
...Literally, unplugged it and threw it in the garbage. What a waste of time and money. If you’re considering this product, DON’T.Read more
Inexpensive. Onboarding was a breeze. Replaced a homeseer sel that died. 32 devices attached, all old zwave....Read more
101 customers mention reliability, 23 positive, 78 negative
Customers report that the hub is unreliable, with multiple units failing within days of use and experiencing frequent outages.
...it sits right now, I am not impressed and not very happy about how unreliable this hub proves to be as the central control point for a smart home.Read more
Not reliable. Works for a while, then it quits, when you're on vacation, that's not good....Read more
Very buggy. Tried 2 different ones with the same result.Read more
I have this hub for a long time. It is reliable and works pretty well....Read more
Awesome product
5 out of 5 stars
Awesome product
Absolutely excellent product, but be weary; refurbished product did not come with a power cord. Even with the missing power cord though, the cost of a new one beats out the deal for buying Amazon new / but refurbished products. Easy set up after that, and will most definstely be using that program again!
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Top reviews from the United States

  • Reviewed in the United States on July 26, 2019
    I don't quite understand the negative reviews -- and it almost stopped me from purchasing this remarkable hub.

    Let me start by saying that I have been actively upgrading everything in my home to be completely automated. It started with multiple Alexa and Google devices to Hue lighting and automated garage door openers.

    The next thing I wanted to do was put sensors on all my doors to announce when they were open and closed.

    It was suggested to me to buy this Smartthings hub along with their individual sensors.

    The hub arrived yesterday. I immediately unpacked it and plugged it in. I then went to my iPhone and downloaded the Smartthings app. From within the app, I added a device and was directed to the hub which I paired by scanning the QR code on the back of my device with my camera. The hub connected to my home WiFi network, new updates were downloaded and installed and I was ready to go.

    Really, I was paired and ready to roll in less than 15 minutes. Completely effortless.

    My first project was to put a sensor on my front door and have Alexa announce when it opens and closes. I chose to do this with Alexa due to its ease of adding routines. Doing this with Google would have been far more of a hassle (as of the writing of this review) since I would have had to go through the IFFT app and probably add additional software such as BigTalker2.

    So, all I had to do, after pairing the Samsung MultiPurpose sensor, was to go into Alexa, add routine, add device (Samsung door sensor) and then create two separate routines that announce when the door is open and then closed.

    I cannot begin to express my joy when I was easily able to create this routine with Alexa and to actually see it work.

    This hub is absolutely remarkable. Now that I have it, I plan to go crazy adding more sensors all over my home.

    For those who claim this product does not work, I have to totally disagree. Setting up the hub was effortless. Pairing their sensors were immediate. Everything has been working perfectly, as expected. Best of all, once you get this hub set up, the possibilities are endless when it comes to what you can pair with it to work with Alexa or Google.

    You may say that this is the "brain" of your automated home. It all begins with this product.
    40 people found this helpful
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  • Reviewed in the United States on May 19, 2020
    Omg I love this! I bought another version years ago and it was so difficult to set up and would not pair to my GE light switches or any of my devices. So I waited too long to install it and I could not return it to Amazon. I ended up donating it to Salvation Army brand new. Now fast forward several years later, wink is trying to charge a monthly fee. So I was in search for a new hub. I saw in several reviews the smart things three. The reviews are very good so IDecided to buy it to try it again. I just set it up and it works so much easier than the wink hub. I didn’t have to carry it around to pair the devices. All I had to do was go around with my phone and connect the devices to the app. It was so easy. I am completely in love with this new hub. The best thing about it is that it also attaches to my Samsung TVs. It is a little hard to do the automations on it but I will read some further instructions and I’m sure I will have it set up. So far so good. It works a lot better with the iPhone than it did years ago as well. I’m happy!!!
    4 people found this helpful
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  • Reviewed in the United States on August 18, 2020
    The negative reviews really had me wondering if I made a mistake purchasing this. Sounds like some people either received used ones or older ones. I have the Gen 3 and I feel I received a new/unused device.

    For background, I have been using X10 devices for over 20 years, and have dozens of Amazon echo devices throughout my house. Along with that I have a myriad of other smart home devices from TP-Link, Wemo, Logitech, Phillips, etc.

    I purchased this & the multisensor (https://www.amazon.com/gp/product/B07F956F3B) for a very specific application. After discovering that my garage door was opened all night, I started looking for ways to be notified that my garage door was open.

    Setting up the hub was fairly easy & I realize that's a relative statement. I did find that using ethernet vice WiFi was a lot more reliable & resulted in almost zero disconnects. I installed the multisensor on my garage door & put it in garage mode. Note, I have a detached garage. I plugged in a very small lamp with a red light bulb into a TP-Link smart switch that is placed in my living room where I hang out the most. Then I used the SmartThings app to create three new automations. One turns on the smart switch, thus the lamp, & sends me a text msg whenever the garage door opens enough to trigger the sensor. The other automation turns the lamp off when the garage door closes. The third automation turns on everything in my house that the SmartThings can control if my garage door ever opens during a set time in the evening until the next morning.

    For the moment I'm happy with the results & feel this will provide me with an immediate & obvious alert whenever the garage door is open. I've since ordered the Samsung water sensor that I plan to place in the basement next to my water heater.

    Time will tell how well the hub & sensor perform, as well as last. I plan to periodically update this review.

    Update: 8/19/2020

    Well that didn't take long. The Multisensor in the Garage went offline. And this was on a day when it was 20 degrees cooler than the last two 100 degree days. Rebooting the hub didn't resolve. Tested battery voltage to rule that out. It was fine. Reviewed instructions for troubleshooting and here's what is written;

    "Hold down the Connect button on the Multipurpose Sensor for 5 seconds. Release the button when the LED light starts blinking red. Once the sensor has been reset, the LED will begin to double blink blue, indicating that the sensor is attempting to connect."

    What the instructions don't tell you is where the heck the Connect button is. News flash. There's no button. I had to search for & watch YouTube video's to learn there's a small pin hole on the gray side of the sensor.

    Really Samsung? You couldn't include that little tidbit in your written instrucitons???

    Anyway, the multisensor is online now and hopefully stays that way. And as an aside, I muddled my way through the steps needed to get Alexa to recongize the Samsung multisensor. Now I can just ask Aleaxa what the Garage door sensor status is and even what the temperature is - and get a response that it's closed, opened, or the temp is x degrees.

    Bonus info for reading this far. If you ever delete a device from the app that you plan to reconnect - you'll need the QRC. In the case of the multi-sensor, the QRC is on the same side as the 3M tape. I used the tape to affix my sensor to the garage door. Samsung didn't think that one out very well. The QRC is also on the box which fortunately I haven't tossed yet. I plan to take a picture of that just in case.

    Lastly - yeah I know so far this is really more a review & share of information related to the multisensor and a lot less about the hub, but in my mind they are interrelated.
    35 people found this helpful
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  • Reviewed in the United States on March 4, 2026
    Much easier to set up than other smart home systems, but harder to do complex automations. Still, is good enough and supports all the protocols I need.

Top reviews from other countries

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  • Amazon Customer
    1.0 out of 5 stars Dissappointing
    Reviewed in Australia on September 24, 2020
    The item is not supplied with an Australian power adaptor therefore no use unless it's plugged into a convertor
  • Yessica L
    5.0 out of 5 stars Excelente Producto Cálidad y Precio.
    Reviewed in Mexico on February 2, 2019
    Solicite el producto y me llegó antes de lo prometido. Lo compre con el riesgo de que no funcionara en Mexico ya que leí varios comentarios de que no servía, pero Funciona perfectamente en MEXICO, lo conecte muy rápido y con cuenta de Samsung MEXICO. Excelente precio comparado con las tiendas aquí en CDMX. Funciona conectado por WiFi, no requiere cables, solo para la energía eléctrica. Quede muy contenta con este producto.
    Report
  • Nikki B
    5.0 out of 5 stars Thank wink, Samsung. SmartThings camera is another matter for Canada!
    Reviewed in Canada on May 12, 2020
    Works great. Easy setup. Despite way more product support myq garage doors aren't one of them. I'm in Canada and 100% worked out of the box and also was version 3. Much different gui than wink but it's okay. Will take some getting used to.

    Unfortunately, the camera would not register to my Canadian account and despite having a dedicated website to indicated samsung can provide a work around...they were far from helpful. Camera had to be returned and was unable to even see if it worked.
  • JUAN CARLOS R
    5.0 out of 5 stars funciona al 100%
    Reviewed in Mexico on June 3, 2019
    Me la pensaba mucho al querer comprarlo por los comentarios que hacían respecto a que no funcionaba en Mexico, pero al final decidí comprarlo arriesgando si funcionaba. lo que hice fue crear una cuenta en la app anterior y después abrir sesión en la nueva, conecte el dispositivo y la app lo detecto sin ninguno problema se conecto y detecto todo los dispositivos que ya tenia conectados con alexa sin ningún problema, en lo personal estoy muy satisfecho con el producto funciona al 100%
  • Hector Jaime Obregon
    5.0 out of 5 stars Funciona como se promete en Mexico
    Reviewed in Mexico on January 28, 2019
    La verdad es que me tomo algo de tiempo decidirme para comprar este hub por los múltiples comentarios que había de que no funcionaba en Mexico. Después de recibir varias respuestas a mi pregunta de como hacerlo funcionar me animé y no me arrepiento.

    El producto llego antes de lo esperado. En cuanto llego empece el proceso de instalación. Voy a relatar la forma en la que a MI me funciono, el caso de otros puede ser diferente, no comparto esto como una opinion absoluta sino como una cuestión anecdotica esperando que a alguien mas le funcione.

    Habían recomendado que bajara Smartthings classic para poder configurarlo. Hice esto, entre a la app, procedí a crear una Samsung account a la cual le puse que estaba en Estados Unidos. Ya entrando en la app me pedía que diera de alta un Hub antes de agregar mas cosas pero requería un código el cual solo viene con Hubs V1 y V2, la pagina de Samsung decía que para el V3 (que es el de 2018 y el que compre aquí) no se requería el código pero se necesitaba la aplicación mas nueva (Smartthings a secas). Ya tenia conectado el Hub y el led que trae parpadeaba verde/rojo, como lo del código no se podía descargue la aplicación mas nueva.

    En la app nueva me logee con la Samsung account que habia creado con la Smartthings Classic, entre sin problema, le di a agregar dispositivo y lo detecto de forma inmediata, básicamente tal como lo indica la pagina de ayuda de Smartthings que viene en la app. Todo fue a través de Wifi, solo tuve que seguir las instrucciones que me iban saliendo en la app y listo!.

    En este momento ya agregue varias de las cosas que ya tenia en mi casa, por ejemplo mi cerrojo inteligente lo abro y cierro desde la app de Smartthings.

    Ojala les sirva a los que no han podido hacerlo funcionar!
    4 people found this helpful
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Product Summary: SmartThings Hub 3rd Generation [GP-U999SJVLGDA] Smart Home Automation Hub Home Monitoring Smart Devices - Alexa Google Home Compatible - Zigbee, Z-Wave, Cloud to Cloud Protocols – White

From Samsung SmartThings

4.3 out of 5 stars, 9,023 ratings

Customer reviews

Price

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About this Item

  • Monitor and control compatible devices in your home using a single smartphone app for your phone
  • Automate connected devices in your home and set them to turn on or off when doors are opened, people come and go, and much more
  • Works with a wide range of smartphone compatible products

Product Description

The brains of your smart home. CONNECT wirelessly with a wide range of smart devices and make them work together.

Important Information

Wattage

3 watts

Proposition 65 Warning for California Consumers

WARNING: Reproductive Harm - www.P65Warnings.ca.gov

Product Guidance & Documents

User Manual (PDF)

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