We know arranging transportation and support can feel overwhelming—especially when you’re caring for yourself or someone you love. These answers are here to help. And if you’d rather speak with a real person, we’re always just a phone call away at (252) 600-0014.
AFVAS serves veterans, seniors, and their caregivers or families who need support accessing transportation, benefits, or community resources. If you’re not sure whether you qualify, please call us—we’re happy to talk it through.
No. While veterans are a core population we serve, seniors and caregivers may also be eligible for support depending on the service requested.
Medical appointments, therapy, dialysis, pharmacy visits, follow-up care, and essential errands related to health and well-being.
Wheelchair-accessible and ADA-capable vehicles can be arranged when available. Please note accessibility needs when requesting assistance.
We ask that requests be submitted at least 48 hours in advance whenever possible. This helps us coordinate drivers and ensure safe, reliable service.
If your need is urgent, please call us directly at (252) 600-0014. While we can’t guarantee same-day service, we will always try to help or guide you to another resource.
Wake County and surrounding counties within approximately 55 minutes.
No. AFVAS does not provide emergency or crisis services. If you are experiencing a medical or safety emergency, please call 911.
Drivers may assist riders from their home, through lobbies, and into care facilities when appropriate.
Caregivers or family members may ride along when space and circumstances allow. Please note this during the request.
Yes. Service animals are welcome on all AFVAS-supported rides.
AFVAS operates through donations, partnerships, and service funding. Some rides are sponsored, others may involve a suggested contribution. Costs are always discussed before confirmation.
Payment methods may include donations, partner-sponsored rides, or other arrangements discussed during scheduling.
Each ride is unique. Distance, wait time, accessibility needs, and urgency vary, so AFVAS prioritizes fairness and transparency over fixed pricing.
AFVAS does not deny assistance solely due to inability to pay. Availability depends on funding, scheduling, and capacity.
Yes. Riders receive pickup details and driver information once scheduled.
AFVAS maintains appropriate insurance coverage for its operations and transportation services.
Information is used only for service coordination and is handled with discretion. AFVAS does not sell or share personal data.
Once submitted:
• Our team reviews your request
• We may contact you to confirm details
• You’ll be notified once your request is scheduled or if we need more information
That’s completely okay. If the form feels overwhelming, please call us at (252) 600-0014 and we’ll walk you through it step by step.
You can:
• Volunteer your time
• Partner with us as an organization
• Donate to support rides and services
Visit our Get Involved page or call us to learn more.
Riders and families are encouraged to contact AFVAS directly. Concerns are addressed promptly and respectfully.
