Your New Billing Experience is Here
Our billing system upgrade is complete! Welcome to a more streamlined way to manage your payments and invoices with Relay.
As promised, we’ve launched our enhanced billing platform. Here is a quick guide to what has changed and how to manage your account.
Your New Billing Process
- New Invoice Emails: Your invoices will now be sent from billing@st.relaypro.com. Please ask your IT team to whitelist this address to ensure you receive all communications promptly.
- Secure “Pay Now” Links: Paying an invoice is easier than ever. Simply click the secure “Pay Now” link found in the invoice email or on the PDF to pay instantly with a credit card or ACH.
- Updated Remittance Address for USD Checks: If you pay by check, please update your records with our new mailing address to ensure your payments are processed without delay:
MS153
Relay, Inc
P.O. Box 138215
Sacramento, CA 95813
- Same Remittance Address for CAD Checks: No changes for check payments for CAD customers. Please continue sending payments to the following address:
Relay, Inc.
PO Box 8142
Carol Stream IL 60197-8142
- The MyAccount Portal: The new MyAccount portal is now your central hub for billing history. Access to this portal is available upon request. To have your login created, please email our team.
Your Central Point of Contact
For any questions, to request your login for the MyAccount portal, or for any assistance with your account, our dedicated billing team is here to help.
Please contact us at: billing@relaypro.com
We are excited about these improvements and are here to support you. Thank you for being a valued RelayPro customer.
Thank you,
The Relay Team
