Return & Refund Policy
At Aainara, customer satisfaction is our top priority. We understand that sometimes things don’t work out, and we’re here to help! Please read our return and refund policy carefully before making a purchase.
Eligibility for Returns
- We accept returns under the following conditions:
- Timeframe: You must initiate a return within 7 days of receiving your order.
- Condition: Items must be unused, unworn, and in their original packaging.
- Proof of purchase: A valid receipt or order number is required.
Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned or exchanged:
- Hair clips, or any hair accessories that have been opened or used
- Custom or personalized items
- Sale or clearance items (marked “Final Sale”)
Refund Process
Once your return is received and inspected, we will notify you by email. If approved:
- A refund will be credited to your original payment method within 5–10 business days.
- Shipping fees (if applicable) are non-refundable.
Exchanges
We only exchange items if they are defective or damaged upon arrival. If you need an exchange, please contact us at aainara.official@gmail.com within 3 days of delivery with a photo of the issue. The exchanged order will be delivered within 7 business days.
How to Initiate a Return
- Email us at aainara.official@gmail.com with:
- Your order number
- Item you want to return
- Reason for return
- We’ll respond with return instructions and a return shipping address.
- You are responsible for return shipping costs unless the item is defective.
Note
We reserve the right to reject returns that do not meet the above criteria. Items returned to us without prior approval will not be accepted.